Privacy Policy

We may collect your personal information in the following ways when you use our Services:

1. Information you provide: When you register an account, complete questionnaires, submit orders, contact support or participate in other activities, you may provide your name, contact details (such as phone number and email), address, identity information (such as ID or passport number), financial information (such as bank card or payment account details) and any other information you provide voluntarily.

2. Information collected automatically: Our servers may record device information (such as model, operating system version and unique identifiers), network information (such as IP address and connection type), browsing records (such as pages visited, time spent and searches) and service usage (such as features and actions). This helps us maintain the Services, improve user experience and analyze usage.

3. Information from third parties: We may receive information from partners, such as social media platforms or data providers, only where lawfully authorized and compliant with applicable laws. For example, signing in through a third-party account may allow us to access some publicly available information to simplify registration and personalize the Services.

We collect and use personal information to provide quality Services, including for the following purposes:

1. Providing the Services: We use personal information to identify you and provide registration, login, order processing and customer support. For example, we need contact details to discuss order status and send service notices.

2. Personalized services: We may analyze usage patterns, preferences and history to recommend relevant content, products or services, such as products or articles based on browsing history.

3. Improving the Services: We evaluate and improve performance, functionality and user experience. Usage analysis and feedback help us identify issues and make the Services more stable and efficient.

4. Security: We use personal information to prevent fraud, protect the Services and safeguard users' rights, for example by verifying identity to prevent account theft and monitoring unusual activity.

5. Compliance: We may use personal information to meet legal obligations, regulatory instructions or judicial requirements.

1. Sharing: We share personal information with third parties only when necessary and permitted by law. Such parties may include:

◦ Service providers: We may outsource technical support, data storage, logistics or other services to specialist providers. Before sharing information, we require strict confidentiality agreements, compliance with applicable laws and appropriate safeguards.

◦ Business partners: We may share information with business partners for specific purposes, such as joint promotions or product development. We will inform you of the purpose, types of information and restrictions on third-party use, and require equivalent privacy protection.

◦ Legal requirements: We may disclose personal information in response to lawful requests from law enforcement, government departments or other competent authorities.

2. Transfer: In a merger, acquisition, asset transfer or similar transaction, personal information may be transferred to the relevant third party. We will require the new owner or manager to continue following this Privacy Policy.

3. Public disclosure: We do not publicly disclose personal information without your explicit consent, except where lawful and necessary for the public interest or the legitimate rights of ourselves or others, such as disclosure required by a court or law enforcement investigation.

We take information security seriously and adopt reasonable technical and organizational measures against disclosure, alteration and loss, including:

1. Encryption: We use encryption for sensitive information in storage and transit to protect confidentiality and integrity, such as SSL/TLS when transmitting financial information.

2. Access control: Only authorized personnel may access personal information. Regular employee training builds security awareness and requires compliance with our privacy and confidentiality rules.

3. Security audits: We audit systems for security and compliance, identify and address vulnerabilities, monitor industry developments and respond to emerging threats.

4. Incident response: If a personal information security incident occurs, we will activate response procedures, reduce its impact and notify you and relevant regulators as required by law.

Despite these measures, technical limits and human factors mean we cannot guarantee absolute security. Please also protect your information by using strong passwords and avoiding inappropriate disclosure.

Subject to applicable laws, you have the following rights regarding personal information:

1. Access: You may access account information, order records and personal details on our platform through the relevant settings or personal information management pages.

2. Correction: If information we hold is incorrect or inaccurate, you may ask support to correct it by providing accurate details and explaining the correction. We will verify and process your request promptly.

3. Deletion: You may request deletion where permitted by law, for example when information is no longer necessary for the Services or you withdraw consent. We will process the request within a reasonable time and ensure appropriate deletion.

4. Withdrawal of consent: You may withdraw consent at any time through platform settings or by contacting support. We will stop consent-based collection and use, without affecting lawful processing carried out before withdrawal.

5. Complaints: You may contact customer support by phone or email with questions or complaints about our processing. We will investigate and respond within a reasonable time. If unsatisfied, you may complain to the relevant regulator.

If you are under 18, please read this policy with your legal guardian before using the Services and obtain their consent. We collect, use or disclose children's information only as permitted by law, with guardian consent or where necessary to protect the child. We will promptly delete information collected without prior guardian consent when we discover it.

We may update this policy as our business or laws change or for other reasons. Updates will be published on our platform and communicated appropriately, such as by pop-up, email or an on-site message. Please review updates regularly. Continued use after a change indicates acceptance of the revised policy.

For questions, suggestions or complaints about this policy or our processing of personal information, contact us using the following details:

• Customer service phone：0576-81826688

• Email: info@anlunwheel.com

• Mailing address: No. 98 Minhe Road, Zeguo Town, Wenling, Taizhou, Zhejiang, China

We will address your request and respond within a reasonable time.

Anlun (Zhejiang) Auto Parts Co., Ltd.